{"id":976,"date":"2024-08-26T16:07:53","date_gmt":"2024-08-26T14:07:53","guid":{"rendered":"https:\/\/www.niving.eu\/faq\/"},"modified":"2025-05-12T07:44:53","modified_gmt":"2025-05-12T05:44:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.niving.eu\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I place an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Select the products you are interested in, add them to the shopping cart and complete the checkout by entering your payment and shipping details.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I change or cancel an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If you wish to change or cancel an order, please contact us immediately by sending an e-mail to info@niving.eu; please note that two hours after the order has been confirmed, you will no longer be able to change or cancel your order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat are the payment methods?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You can choose from the following payment methods:
\n– Credit card
\n– PayPal
\n– Bank transfer in advance<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I pay in instalments?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, you can pay in instalments using Paypal by dividing the order amount into 3 instalments.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I use a discount code?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Enter the discount code in the appropriate section during checkout: make sure you type it in correctly and check that it has been applied correctly to your order before completing your purchase.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat are the shipping costs?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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In Italy:<\/strong> For purchases over \u20ac 25 you are entitled to free shipping. For orders of less than \u20ac 25 shipping costs are \u20ac 5,90 Niving only accepts orders with shipping within the territories of Italy, San Marino and Vatican City. We do not ship to the following areas: Campione d’Italia, Livigno and minor islands.
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\nIn Europe:<\/strong> Niving ships to the countries listed in the table below. Shipping is free for orders over \u20ac 99; shipping costs – for purchases under \u20ac 99 – are indicated in the table<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
COUNTRY<\/strong><\/td>\nSHIPPING COSTS<\/strong>
\n(For orders lower than \u20ac 99)<\/em><\/td>\n<\/tr>\n
ESTONIA<\/td>\n28,80 \u20ac<\/td>\n<\/tr>\n
LATVIA<\/td>\n28,80 \u20ac<\/td>\n<\/tr>\n
LITHUANIA<\/td>\n28,80 \u20ac<\/td>\n<\/tr>\n
POLAND<\/td>\n18,75 \u20ac<\/td>\n<\/tr>\n
CZECH REPUBLIC<\/td>\n19,65 \u20ac<\/td>\n<\/tr>\n
SLOVAKIA<\/td>\n18,75 \u20ac<\/td>\n<\/tr>\n
HUNGARY<\/td>\n16,05 \u20ac<\/td>\n<\/tr>\n
SLOVENIA<\/td>\n16,05 \u20ac<\/td>\n<\/tr>\n
ROMANIA<\/td>\n21,75 \u20ac<\/td>\n<\/tr>\n
BULGARIA<\/td>\n18,75 \u20ac<\/td>\n<\/tr>\n
CROATIA<\/td>\n16,05 \u20ac<\/td>\n<\/tr>\n
SWITZERLAND<\/td>\n28,05 \u20ac<\/td>\n<\/tr>\n
AUSTRIA<\/td>\n16,05 \u20ac<\/td>\n<\/tr>\n
GERMANY<\/td>\n16,05 \u20ac<\/td>\n<\/tr>\n
GREECE<\/td>\n21,75 \u20ac<\/td>\n<\/tr>\n
BELGIUM<\/td>\n18,75 \u20ac<\/td>\n<\/tr>\n
LUXEMBOURG<\/td>\n18,75 \u20ac<\/td>\n<\/tr>\n
FRANCE (NO CORSICA)<\/td>\n16,05 \u20ac<\/td>\n<\/tr>\n
NETHERLANDS<\/td>\n16,05 \u20ac<\/td>\n<\/tr>\n
SPAIN (NO CANARY ISLANDS)<\/td>\n18,75 \u20ac<\/td>\n<\/tr>\n
PORTUGAL (NO AZORES AND MADEIRA)<\/td>\n21,75 \u20ac<\/td>\n<\/tr>\n
ENGLAND<\/td>\n40,80 \u20ac<\/td>\n<\/tr>\n
EIRE<\/td>\n28,80 \u20ac<\/td>\n<\/tr>\n
DENMARK<\/td>\n21,75 \u20ac<\/td>\n<\/tr>\n
FINLAND<\/td>\n28,80 \u20ac<\/td>\n<\/tr>\n
SWEDEN<\/td>\n28,80 \u20ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I track my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, the carrier will send you an e-mail to view the tracking of the shipment.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is the delivery time?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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In Italy:<\/strong> We entrust your order to the courier in 24\/48h: delivery takes 2-4 working days (excluding Saturdays, Sundays and holidays).<\/p>\n

In Europe:<\/strong> We entrust your order to the courier in 24\/48h: delivery is made in 5-7 working days (excluding Saturdays, Sundays and holidays).<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I make a return?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If you want to return a product, you need to send an e-mail to customer support informing us of your decision to make use of the right to return within 14 days of receiving the product. To be able to make a return, the products must be undamaged and unopened. We will provide you with the necessary instructions for returning the goods to our warehouse.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow does the refund process work?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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After receiving the return and verification that the products are in proper condition, the refund will be made using the same payment method used for the purchase.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”60px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text css=”” woodmart_inline=”no” text_larger=”no”]<\/p>\n

Need more information?<\/h3>\n

Please do not hesitate to contact us via the information request form on the side or by\u00a0 e-mail to info@niving.eu[\/vc_column_text][\/vc_column][vc_column width=”2\/3″]\n

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